Versand

Shipping and Delivery Policy

At Dikisø, we strive to provide our customers with a smooth and reliable shopping experience. Please review our Shipping and Delivery Policy for important details about shipping, delivery times, and costs associated with your orders.

1. Shipping Information

We currently offer shipping to the following regions: [Insert regions or countries you ship to]. Orders will be processed and shipped once payment is confirmed, and the product is available in our warehouse.

2. Shipping Methods and Costs

Shipping options and prices will vary based on your location, the size of the items in your order, and the chosen delivery method. The shipping cost will be calculated at checkout. The available shipping methods include:

• Standard Shipping: Estimated delivery time is 3-7 days.
• Expedited Shipping: Estimated delivery time is 5 days (additional fees apply).
• Express Shipping: Estimated delivery time is 3 days (higher fees apply).

3. Delivery Times

• Processing Time: Once your order is confirmed, it will be processed within 1 business day (excluding weekends and holidays).
• Shipping Time: The shipping time will depend on your chosen shipping method and delivery location. Typically, standard orders are delivered within 1 to 7 business days, while expedited and express orders are delivered within 3-5 business days.

Please note that delivery times may vary due to unforeseen circumstances such as weather delays or third-party shipping carrier delays.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track the status of your shipment. You can also log into your account on the Website to view your order status.

5. Shipping Restrictions

Some items may be subject to shipping restrictions due to their size, weight, or other factors. If an item cannot be shipped to your location, you will be notified during checkout or via email after placing the order.

6. International Shipping

If you are placing an order for delivery outside of Poland, international shipping fees will apply. You are responsible for any customs duties, taxes, or import fees that may be charged upon delivery.

7. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact our Customer Support team immediately at hauhau@dikiso.com. We will work with the carrier to resolve the issue, and if necessary, provide a replacement or refund according to our return and refund policies.

8. Shipping Delays

While we make every effort to ensure timely deliveries, shipping delays may occur due to external factors such as weather conditions, holidays, or issues with the shipping carrier. In the event of a delay, we will notify you as soon as possible and work to resolve the situation.

9. Returns and Exchanges

Please refer to our Return and Refund Policy for details on how to return or exchange items. Items must be returned in their original condition, unused and with all packaging intact, to be eligible for a return or exchange.

10. Customer Service

If you have any questions or concerns regarding shipping, delivery, or tracking, please feel free to reach out to our Customer Support team at hauhau@dikiso.com. We are here to assist you!